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All the best offers from ACE for September 2024 - Read info
Dyson V11 Absolute Cordless Vacuum Cleaner
Magnusson Screwdriver Set, SCS13 (8 Pc.)
Dyson V12 Detect Slim Cordless Vacuum Cleaner (150 AW)
Dyson V11 Absolute Cordless Vacuum Cleaner + Floor Dock
Lombardy Single Seater Aluminum Lounge Sofa W/Cushions
Dyson Purifier Cool Air Purifier, TP07 + Free Purifier Air Filter
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Shipping Policy
Return Information
The following products and services are non-refundable and non-exchangeable:
If you’re unhappy with your item and would like to return, exchange or refund it, we’ve made it as easy as possible.
Quick & Easy Returns & Refunds
There are 2 ways to return your items: at your nearest ACE store or arrange for a pick-up by calling us at 800 ASK ACE (800 275 223)
Our stores in the UAE:
Dubai:
Ras Al Khaimah:
Abu Dhabi:
Al Ain:
Find the nearest store near you here
You also have the option to have us collect the item from you. Please call us at 800 275 223 to arrange for a pick up. Kindly note that in this case, the whole process right from receiving your returned item(s), to running a check on the item(s) and your bank processing the return will roughly take 2 to 3 weeks.
If you notice any visible damage to the item on delivery, refuse the delivery and call us at 800 ASK ACE (800 275 223). If you find the item is damaged after you’ve opened it, immediately return it to your nearest ACE store or call us to arrange a pick-up of your damaged item(s).
You can return promotional or bundled items, but you’ll also have to return any free or discounted product(s) that came along with the original item. We don't offer a partial refund on a promotional bundle.
In case you have used any promotional voucher/code when purchasing an item, the value of this voucher/code will be not be included in the refund value. Only the actual price paid, will be refunded.
For Online Orders:
If the payment is made via credit card, it will be refunded on the same card/account. If you paid Cash On Delivery, we’ll refund the amount to your bank account. This will be done after the item(s) are returned to our facility and you have filled & sent back the Bank transfer form that we would have shared with you. Please read the Returns Policy on our website for more details.
For In-Store Purchases:
Your refund will be processed via your original payment method. If the payment is made via credit card, it will be refunded on the same card/account. If you paid by cash at the store, we will provide you with a cash refund once the item is returned.
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