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About American Eagle

American Eagle Outfitters® is a leading global specialty retailer offering high-quality, on-trend Clothing, Accessories and Personal Care Products at affordable prices under its American Eagle® and Aerie® brands.American Eagle Outfitters is an all-in-one fashion store for all the trendsetters. Started in the year 1977, it has become one of the most reliable and ultimate go-to destinations for fashion lovers across the globe.The store offers top-notch and immaculate quality on exclusive outfits, personal care products, and accessories varying from the different range at astonishingly affordable prices under its certified and authentic American Eagle and Aerie brands.They are an inclusive, optimistic and empowering company that celebrates the individuality of their customers and associates. Their purpose is to show the world that there’s a REAL power in the optimism of youth.

Secure payment options

American Eagle Gift Cards

Shipping Policy

We deliver to all areas across the United Arab Emirates

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Delivery Options:

Home delivery - delivery cost is AED 30, or free delivery on orders above AED 149. Delivered within 1-2 days.

Click & Collect

Order your product online and pick it up in store.

Home Delivery

We deliver to:

Dubai
Abu Dhabi
Sharjah
Ajman
Fujairah
Ras Al Khaimah
Umm Al Quwain
Al Ain

Return Information

You have 14 days to return your products.

The returns process requires two simple steps:

1. Return the relevant products to a store after 48 hours of receiving or picking up the relevant order in the same condition as supplied, in their original packaging

2. Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, swimwear, bikini bottoms & one piece swimsuits.

All Aerie related products can only be returned or exchanged at American Eagle Outfitters Stores where Aerie products are sold.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

eGift card

Any products purchased through an eGift card will be refunded via an eGift card
Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method
eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards
eGift card purchases & Top ups are non-refundable

Exchanges Process

If you would like to exchange any products, you may:

- Visit the nearest store to return the items & purchase the new products

Please note that this is subject to availability and is per our applicable policies.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be made as follows.

Customer Support

📞 800 74292