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About Basharacare

We believe that everyone deserves to have naturally radiant skin. So we decided to launch BasharaCare to fulfill the unmet needs for all the men and women in the Middle East by building a reputable dermatologist backed online platform. Based in Dubai, UAE, BasharaCare offers a wide range of premium skin care and beauty products that are certified and registered in the UAE. With BasharaCare you will discover a highly edited selection of the Best Skin Care, Hair Care, Makeup and Grooming products sourced from innovators all over the world. Our philosophy ensures that only the very best products and worthy innovations are available with us, for you to learn about, test and adopt into your regimes. We are backed by highly trained dermatologists and skincare specialists who have extensive knowledge on the elite selection of premium brands and products we offer on BasharaCare.com. We are genuinely thrilled to offer high performance, unique products, delivered straight to your doorsteps to help your skin look and feel better. Enjoy the new age retail experience with us at BasharaCare, Your Online Skincare Solution.

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Shipping Policy

UAE Delivery Times and Costs

Free delivery across the UAE on orders above 100 AED. A delivery charge of 20 AED is applied on orders below 100 AED.

We deliver orders using our own fleet. BasharaCare will call you on the day of the delivery to confirm the exact time of delivery. Orders made from 10am to 11pm will be delivered the next working day. Orders made between 12am and 9am will be delivered the same day or the next working in case of holidays and weekends.

KSA Delivery Times and Costs

Free delivery across to Saudi Arabia on orders above 100 SAR. A delivery charge of 20 SAR is applied on orders below 100 SAR. Orders to Saudi Arabia are delivered by Aramex within 1-3 days

Kuwait Delivery Times and Costs

Free delivery to Kuwait on orders above 20 KWD. A delivery charge of 8 KWD is applied on orders below 20 KWD. Orders to Kuwait are delivered by Aramex within 3-5 days.

Qatar Delivery Times and Costs

Free delivery to Qatar on orders above 200 QAR. A delivery charge of 100 QAR is applied on orders below 200 QAR. Orders to Qatar are delivered by Aramex within 1-2 days.

Bahrain Delivery Times and Costs

Free delivery to Bahrain on orders above 20 BHD. A delivery charge of 10 BHD is applied on orders below 20 BHD. Orders to Bahrain are delivered by Aramex within 1-2 days.

Oman Delivery Times and Costs

Free delivery to Oman on orders above 20 OMR. A delivery charge of 10 OMR is applied on orders below 20 OMR. Orders to Oman are delivered by Aramex within 1-2 days.

Return Information

Our return policy is valid if you are not completely satisfied with any product due to (a) defects in design, materials and workmanship, (b) unsatisfactory quality or fit for the purposes for which they are intended, or (c) the products being past their expiry date after the goods were delivered.

We are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition.

Step 1.

Please email contact our customer services team at customerservice@basharacare.com to notify them of the product you would like to return. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2.

Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that your return package and the goods are wrapped securely are in the same outer packaging in which you received them.

Step 3.

Please schedule a return for your package with the courier provider designated by our Customer Care Team. You must also provide the pre-printed shipping label supplied with your order documentation.

Step 4.

All returned goods will be examined upon receipt. You will be notified immediately that we are unable to offer refunds, replacements or exchanges if your product has been opened or used. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow up to 30 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded by Bashara Care as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges will be paid by BasharaCare.

Cancellation Policy

In addition to our returns policy you have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account. If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please see the cancellation right section in our terms and conditions.

Your statutory rights are not affected.

Customer Support

📞 +971 4 278 9922

📧 customerservice@basharacare.com